Refund policy

RETURN & EXCHANGE POLICY

Our policy lasts 14 days. If 14 days have gone by since your received date, unfortunately, we can’t offer you a refund or exchange.

Online: Return & Exchange are allowed.

Offline: Only exchange are allowed. No refund or return for orders made at our Pop Up Bazaar.

SALE ITEMS AND PROMOTIONAL ITEMS

  • Only regular-priced items are eligible for exchange and refund.
  • Items ineligible for return or exchange include those purchased at reduced prices (sale items) or during specific promotional periods using a discount code.
  • Sale items are sold AS-IS. 
  • Items purchased using discount codes from the new subscribers program, redeemed codes from the BUDI rewards program, or gift cards remain eligible for return or exchange.

RETURN & EXCHANGE TO DIFFERENT COLOURS, SIZES OR DESIGNS

  • If you have bought the wrong color, size, or design, you can return and exchange the order within 14 days of receiving the items (subject to stock availability).
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
  • Strictly no returns are accepted if the items are faulty after washing or use.
  • To proceed with the return, log in to your account using the email that you used to purchase with us. Click on the order that you would like to return. Select the 'Request Return' button and proceed to submit the return request for the desired items
  • If you are an Malaysia/ International customer, the postage fee will be covered by you. Once your Return Request is approved, you will need to use your own courier to return your parcel.
  • Once your original order is received and inspected, we will send you an email to notify you that we have received it. 
  • We will proceed to refund your order in store credit. You will receive an email with a store credit code.
  • Next, you have to create a new order based on your exchange request. 
  • Please fill in the store credit code in the 'Discount Code' field to claim your store credit and proceed with payment for an additional fee, if any (shipping fee or additional order).
  • The store credit has no expiry date and you may still use the remaining amount for your next purchase anytime. 
  • Returns and exchanges for these reasons can only be done once for one order. 



    RETURNS & EXCHANGES DUE TO FAULTY PRODUCTS OR INCORRECT ITEMS RECEIVED

  • If you have received a faulty product (any damaged, torn, or stained products overlooked by us) or if you have received incorrect items, you can return and exchange the order within 14 days of receiving the items.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact.
  • Strictly no returns are accepted if the items are faulty after washing or use.
  • Please prepare photos of the defective/incorrect items.

 

NEED MORE HELP?

Email us at budi.customercare@gmail.com if you have any questions. We are happy to help!